This dashboard provides the basic structure to get started with a ticketing system. This is useful for organizations looking to manage and track customer inquiries efficiently. With this dashboard, you can organize tickets, assign them to agents, and monitor their progress through various stages. The customizable views allow for easy visualization of workload and priority levels, ensuring that no customer issue goes unaddressed.
Easily progress through different status with the click of a button
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Tickets are assigned following a team based round robin, this is useful when you have different teams or pods
This feature ensures a fair distribution of workload among team members and helps maintain balanced expertise across different customer issues. The round-robin assignment can be customized based on team availability, skill sets, or other relevant factors to optimize the support process.
This feature also helps track and analyze support metrics. This allows managers to gain insights into team performance, identify bottlenecks, and make data-driven decisions to improve customer satisfaction.
The support contact form automatically creates tickets, and adds them to your database so they can be triaged by you, and assigned to the proper team. The round robin
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